Shred415 runs fitness studios in 23 locations across 13 US states. During class check-in there wasn't always someone free to answer the phone, and iMessage didn't cover after hours. Mindbody's Messenger[ai] now replies to callers and messages by text and books them into classes.
Business type: Gyms & fitness. Tool used: Mindbody Messenger[ai]. Result: From January to November 2022 the case study reports 792 total bookings, 465 new client bookings, 217 bookings from missed calls and $2.4k in package and membership revenue through Messenger[ai].
Source: Mindbody case study (PDF) (Company case study) · Added Thu, Oct 29 · Last updated 2026-10-29
From January to November 2022 the case study reports 792 total bookings, 465 new client bookings, 217 bookings from missed calls and $2.4k in package and membership revenue through Messenger[ai]. (as reported by the source)
Guide: AI receptionist for small business: real examples and how to set one up
Guide: AI receptionist for gyms and fitness studios: real examples and how to set one up
Shred415 runs fitness studios in 23 locations across 13 US states. During class check-in there wasn't always someone free to answer the phone, and iMessage didn't cover after hours. Mindbody's Messenger[ai] now replies to callers and messages by text and books them into classes.
Mindbody Messenger[ai].
From January to November 2022 the case study reports 792 total bookings, 465 new client bookings, 217 bookings from missed calls and $2.4k in package and membership revenue through Messenger[ai]. (as reported by the source)
Turn on AI text replies for missed calls and messages. Connect it to your class schedule so it can book. Check which bookings came from missed calls.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You reply by text to anyone who calls [studio] when we can't answer. Say hi, ask if they want to book a class, and offer the next few open classes from [schedule]. For new clients, mention our intro offer: [offer]. Book the class they pick.
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Circle Gym, a circuit-training studio in Valencia, Spain, is run by an owner who lives in Denmark. Staff could only call new leads from 4 to 8 PM. Four AI voice agents now call leads within seconds, take callbacks, answer common questions and rebook no-shows. Trial bookings went from 4 to 10 a day.
E.F.F.E.C.T Fitness, a performing-arts style fitness studio in Atlanta, kept missing calls and playing phone tag. They added an AI front desk that texts people back when a call is missed, answers questions on the website, and chats with leads on Facebook.
The Hot Room, a hot yoga studio with a few locations in Indianapolis, was growing fast and struggling to keep up with calls and emails while giving students a personal welcome. An AI front desk now texts missed callers, answers common questions and follows up with new students.