Love Teeth is a dental practice of 5 to 10 people in Prestwich, near Manchester, UK. It recorded 2,447 outside calls in January 2026, with up to 26 an hour at its busiest. In June 2026 it switched on an AI receptionist connected to its Dentally booking system, first for missed and out-of-hours calls. The AI can book, move or cancel set types of appointments and passes clinical questions, payment questions and odd requests to the team. It gives no clinical advice.
Business type: Clinics & dental. Tool used: Intavia AI receptionist. Result: In a 30-day snapshot (projected from 7 days of calls), the vendor reports 2,032 calls handled, 43 hours on the phone with callers, 600 appointment calls and 64% handled without a transfer to staff.
Source: Intavia customer story (Company case study) · Added Wed, Oct 28 · Last updated 2026-10-28
In a 30-day snapshot (projected from 7 days of calls), the vendor reports 2,032 calls handled, 43 hours on the phone with callers, 600 appointment calls and 64% handled without a transfer to staff. (as reported by the source)
Guide: AI receptionist for small business: real examples and how to set one up
Guide: AI receptionist for dental offices: real examples and how to set one up
Love Teeth is a dental practice of 5 to 10 people in Prestwich, near Manchester, UK. It recorded 2,447 outside calls in January 2026, with up to 26 an hour at its busiest. In June 2026 it switched on an AI receptionist connected to its Dentally booking system, first for missed and out-of-hours calls. The AI can book, move or cancel set types of appointments and passes clinical questions, payment questions and odd requests to the team. It gives no clinical advice.
Intavia AI receptionist.
In a 30-day snapshot (projected from 7 days of calls), the vendor reports 2,032 calls handled, 43 hours on the phone with callers, 600 appointment calls and 64% handled without a transfer to staff. (as reported by the source)
Start with missed and out-of-hours calls only. Write down which appointment types the AI may book, move or cancel. List what must always go to a person: clinical questions, payment issues, urgent cases.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer calls for [practice] when reception can't. You may book, reschedule or cancel these appointment types only: [list]. Always pass these to a person: clinical questions, payment disputes, urgent pain or swelling (follow [urgent route]). If no one is free, take the caller's name, number and reason. Never give clinical advice.
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A two-location dental group put an AI receptionist on calls it was missing (about 500 a month), booking patients straight into the schedule. The vendor reports $134k in booked production from September 2025 to April 2026, including $34k in the first full month.
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