Soothing Dental is a concierge dental practice in San Francisco. It added an AI receptionist to answer calls, book new visits and reschedule existing ones. About 1 in 10 callers spoke Spanish, and the AI handled those calls too.
Business type: Clinics & dental. Tool used: Viva AI receptionist. Result: Over 30 days, the vendor reports 1,970 calls answered with none missed (about 10% in Spanish), 16 new appointments, 16 reschedules and $30,877.30 in production ($21,260.30 completed and $9,617 planned).
Source: Viva case study (Company case study) · Added Wed, Oct 28 · Last updated 2026-10-28
Over 30 days, the vendor reports 1,970 calls answered with none missed (about 10% in Spanish), 16 new appointments, 16 reschedules and $30,877.30 in production ($21,260.30 completed and $9,617 planned). (as reported by the source)
Guide: AI receptionist for small business: real examples and how to set one up
Guide: AI receptionist for dental offices: real examples and how to set one up
Soothing Dental is a concierge dental practice in San Francisco. It added an AI receptionist to answer calls, book new visits and reschedule existing ones. About 1 in 10 callers spoke Spanish, and the AI handled those calls too.
Viva AI receptionist.
Over 30 days, the vendor reports 1,970 calls answered with none missed (about 10% in Spanish), 16 new appointments, 16 reschedules and $30,877.30 in production ($21,260.30 completed and $9,617 planned). (as reported by the source)
Connect the AI receptionist to your phone line and booking system. Set the languages your patients speak. Tell it which visits it may book and reschedule, and when to pass a call to staff.
Answers come only from the source. Questions it doesn't answer are left out.
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer calls for [practice]. Speak English or Spanish, matching the caller. Book new patient visits and reschedule existing ones using open times in [system]. Collect name, phone, insurance and reason for visit. Pass billing and clinical questions to [staff name].
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A two-location dental group put an AI receptionist on calls it was missing (about 500 a month), booking patients straight into the schedule. The vendor reports $134k in booked production from September 2025 to April 2026, including $34k in the first full month.
A Grapevine, TX chiropractic and acupuncture clinic with 150+ calls a month put a 24/7 AI on the phones. In the first 30 days it handled 172 calls and booked 32 new appointments, plus many text threads, so staff could focus on patients in the chair.
A dentist running two offices with a single receptionist put an AI on both phone lines. In its first 90 days it handled 1,700+ calls and booked 184 appointments into the practice software, including 12 new patients, about $230K in production.