Alanna Brewton runs Breathe Wellness Center, a counseling practice in Kannapolis, North Carolina. Her sessions are back to back, and checking voicemail meant giving up her only breaks. Most callers just want an appointment, so the AI receptionist texts them her online booking link and tells other callers how to reach her.
Business type: Clinics & dental. Tool used: Upfirst (AI receptionist). Result: She says she now takes real breaks between sessions and no longer dreads voicemail at the end of the day. No numbers given.
Source: Upfirst case study (Company case study) · Added Wed, Oct 21 · Last updated 2026-10-21
She says she now takes real breaks between sessions and no longer dreads voicemail at the end of the day. No numbers given. (as reported by the source)
Guide: AI receptionist for small business: real examples and how to set one up
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer calls for [Practice]. If the caller wants an appointment, text them our booking link: [link]. If they have another question, answer from our info or tell them to email [email]. If the caller sounds in crisis, give them the 988 crisis line and tell [Therapist] right away.
A two-location dental group put an AI receptionist on calls it was missing (about 500 a month), booking patients straight into the schedule. The vendor reports $134k in booked production from September 2025 to April 2026, including $34k in the first full month.
A Grapevine, TX chiropractic and acupuncture clinic with 150+ calls a month put a 24/7 AI on the phones. In the first 30 days it handled 172 calls and booked 32 new appointments, plus many text threads, so staff could focus on patients in the chair.
A dentist running two offices with a single receptionist put an AI on both phone lines. In its first 90 days it handled 1,700+ calls and booked 184 appointments into the practice software, including 12 new patients, about $230K in production.