Right Flow Plumbing Solutions, a maintenance plumber in Tonbridge and Tunbridge Wells, UK, was missing 6 to 8 calls a week while working by the hour. An AI receptionist now asks each caller for name, address, postcode, the problem and even parking, so the owner's callback just confirms the time. 70-80% of booking calls become paid jobs.
Business type: Contractors & home services. Tool used: Cyberstaff AI Receptionist. Result: 70-80% of booking calls handled by the AI turn into paid jobs, the 6-8 calls a week he used to miss are captured, and there are no voicemails left to chase.
Source: Cyberstaff case study (Company case study) · Last updated 2026-10-19
70-80% of booking calls handled by the AI turn into paid jobs, the 6-8 calls a week he used to miss are captured, and there are no voicemails left to chase. (as reported by the source)
Guide: AI receptionist for small business: real examples and how to set one up
Guide: AI answering service for contractors: real examples and how to set one up
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer the phone for [Plumbing Business]. For every new job, get the caller's name, address, postcode, what has gone wrong, and what the parking is like. Ask them to send a photo of the problem on WhatsApp to [number]. Don't quote prices. Say the plumber will call back between jobs to confirm a time. Politely end sales calls.
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