2Tap Bird and Pest Solutions, an owner-led pest control business near London, was losing urgent calls to voicemail while the owner was on jobs. An AI receptionist now gives prices from the live price list, books during the call with a text confirmation, turns quick notes into branded service reports, and asks for a review once the job is paid.
Business type: Contractors & home services. Tool used: AI voice receptionist + booking automation (built by Veltra AI). Result: £20k+ in extra booked jobs in the first few months, with calls answered 24/7, even mid-job.
Source: Veltra AI case study (Company case study) · Last updated 2026-10-19
£20k+ in extra booked jobs in the first few months, with calls answered 24/7, even mid-job. (as reported by the source)
Guide: AI receptionist for small business: real examples and how to set one up
Guide: AI answering service for contractors: real examples and how to set one up
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer calls for [Pest Control Business]. Ask what pest they have, where, and how bad it is. Give a price from our price list only. Offer the next open visit, book it, and text a confirmation. For wasps in a living space or rats in a kitchen, offer the earliest slot.
A voice agent on a Florida plumber's existing number sorts calls into routine, urgent or emergency, books visits, and sends real emergencies to the owner's cell. In one 30-day window it reports 39 calls answered, 56% booked as work, and $38,674 in revenue.
A Jacksonville plumbing company's AI phone line picks up every call, books into ServiceTitan, and sends urgent calls to the on-call tech, cutting about 18 missed calls a week.
A Las Vegas HVAC company uses a voice agent that finds the customer, judges urgency, books an open slot and calls back on its own if the call drops, so no one waits on hold in peak season.