Book HVAC and plumbing jobs after hours, in English and Spanish, with an AI agent

How they set it up

1. Set up your job types in your field software first, so the agent knows what it can book.
2. Decide what the agent may book on its own and when it must hand the call to a person.
3. Give it access to after-hours tech shifts.
4. Rebuild job types by urgency so emergencies like leaks get booked that night, not the next day.
5. Turn on Spanish if many of your customers speak it.

Result

From March to mid-June, nearly every real after-hours lead became a booked call, by the company's own tracking. The dispatcher's estimate for the old answering service was about 30% in summer, measured a different way. (as reported by the source)

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Starter prompt

Our own prompt for copying this setup. Swap in your details. Not quoted from the source.

You answer after-hours calls for [HVAC Company] in English or Spanish. Find out what's wrong and how urgent it is. For emergencies like no heat in freezing weather, no AC in extreme heat, or an active water leak, book tonight's on-call tech. For everything else, book the next open slot. Get name, address and phone, and confirm the time.