Andrew Flicker is a house-call physical therapist in New York City. Many of his patients speak little English, and almost nobody left voicemails. Now an AI receptionist answers in the caller's language, handles reschedules and cancellations, and texts him a translated transcript.
Business type: Clinics & dental. Tool used: Upfirst (AI receptionist). Result: He says the pressure of answering every call is off, and he now gets clear messages even when patients call in Spanish, Mandarin or Russian. No numbers given.
Source: Upfirst case study (Company case study) · Added Wed, Oct 21 · Last updated 2026-10-21
He says the pressure of answering every call is off, and he now gets clear messages even when patients call in Spanish, Mandarin or Russian. No numbers given. (as reported by the source)
Guide: AI receptionist for small business: real examples and how to set one up
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer calls for [Therapist], a house-call physical therapist. Speak in whatever language the caller uses. Take their name, phone number and what they need (new visit, reschedule, cancel). Don't give medical advice. Send [Therapist] a summary in English.
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