Answer every event lead and screen out-of-area callers with AI
Quick answer
Black Tie Casino Events runs casino parties for fundraisers, company events and private parties in San Diego. The team works part-time, so calls often went unanswered. An AI receptionist now answers, asks about the event, checks the caller is in the service area, and passes good leads to a person. The team gets an email and text with a summary and transcript after every call.
Business type: Event companies. Tool used: Upfirst (AI receptionist). Result: No numbers were given. The owner says they no longer worry about missed calls or losing leads to faster competitors.
Source: Upfirst case study (Company case study) · Added Fri, Oct 23 · Last updated 2026-10-23
Black Tie Casino Events runs casino parties for fundraisers, company events and private parties in San Diego. The team works part-time, so calls often went unanswered. An AI receptionist now answers, asks about the event, checks the caller is in the service area, and passes good leads to a person. The team gets an email and text with a summary and transcript after every call.
Which tool did they use?
Upfirst (AI receptionist).
What was the result?
No numbers were given. The owner says they no longer worry about missed calls or losing leads to faster competitors. (as reported by the source)
How did they set it up?
Tell the AI receptionist your service area, event types and what to ask callers. Let it ask about the event and check the caller is a good fit. Have it transfer good leads to a live team member.
Answers come only from the source. Questions it doesn't answer are left out.
Starter prompt
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer calls for [Business], which runs [event type] in [area] only. Ask the caller for the event date, location, number of guests and type of event. If they're outside [area], politely say we don't serve it. If they're a fit, transfer them to [team member]. Send a summary after each call.
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