Let an AI receptionist book, move and cancel salon appointments
Quick answer
Adamson Jones is a hair salon in Llandudno, North Wales, with a team of seven, no reception desk and two closed days a week. The phone used to fall to the apprentice and ring out. Now an AI receptionist answers every call, books, moves and cancels appointments straight in the diary, and sends anything else to the owner.
Business type: Salons & spas. Tool used: CallPad AI receptionist. Result: In 10 months it answered 752 calls. About 1 in 4 came while the salon was closed, and about 190 bookings, moves and cancellations went straight into the diary (about 50 while nobody was in the building), the case study says.
Source: CallPad case study (Company case study) · Added Wed, Oct 21 · Last updated 2026-10-21
Connect the AI receptionist to the salon's booking diary.
Let it book, move and cancel appointments on its own.
Have it answer on closed days too.
Send messages for the owner straight to her right away.
Result
In 10 months it answered 752 calls. About 1 in 4 came while the salon was closed, and about 190 bookings, moves and cancellations went straight into the diary (about 50 while nobody was in the building), the case study says. (as reported by the source)
Our own prompt for copying this setup. Swap in your details. Not quoted from the source.
You answer the phone for [Salon]. You can book, move and cancel appointments in our diary. Ask for the client's name, the service and their stylist. Offer the nearest open times. If they want to speak to [Owner], take a short message and send it to her now.
A Chicago barbershop was missing calls while barbers were cutting hair. It set up an AI receptionist that answers calls, checks each barber's open times, books visits, texts confirmations, and gives walk-in wait times. The vendor's case study says the shop booked 55% more appointments from calls that were previously missed, within 60 days.
Mermaid Hair Extensions, with salons in Kirkland and Seattle, closes at 6 PM, and staff came in each morning to a long list of voicemails. Its AI receptionist, named Ariel, now books and cancels appointments in Phorest and answers questions about extensions, prices and services, any time.
Paws 48 Dog Wash & Gym in Arizona is a dog wash and grooming salon run by one owner. She had to stop mid-groom for every call. Now the AI receptionist answers, books grooming appointments straight onto her Google Calendar, and sends urgent calls to her phone.